When do I pay for my order?

Payment must be made up front for all orders due to the personalised nature of the business. We cannot begin sourcing your garments or starting the design process until payment is received.

How do I pay for my order?

We offer several secure ways to pay:

• BACS/Bank Transfer:Our bank details are provided on your invoice.

• Secure Payment Link: We can email you a link to pay securely online via card.

• In-Store: We accept card and cash payments at our showroom.

Please note: For security and administrative reasons, we cannot accept payments over the phone. We do not accept cheques, £50 notes, or Scottish banknotes.

Is there a minimum order quantity for branded gear?

No we have no minimum order quantity. Whether you need a single custom hoodie for yourself or a full uniform refresh for a crew of fifty, we are happy to help. You can order as much or as little as you need.

What is a setup fee?

A setup fee covers the creation of your logo in stitch format or as a vector file, ready for printing. As part of the setup, we'll also create a sample pack for your approval before branding your garments.

Please note: Setup fees are chargeable per logo, but once paid, your logo will be saved on file for unlimited future use.

Can I cancel or change my order?

You can cancel your order at any time before production begins. However, please be aware of the following:

• If logo setup has begun: If our artwork department has already begun digitising or vectoring your logo, the setup fee is non-refundable.

• Once branded: Once a garment has been customised with your logo, the order cannot be cancelled, changed, or returned. 

Can you remove backgrounds?

Yes we can! We will never brand a logo with an unwanted background (like a white box) unless you specifically ask us to. Our design team automatically removes backgrounds during the setup process to ensure your logo looks seamless on the garment. If we have any concerns about how the edges will look, we’ll reach out to you before we start the setup process.

Can you design me a logo?

While we don't offer a full creative branding service, we are happy to help with simple text based layouts. If you have your company name and a preferred font or color, we can create a professional design for your workwear.

What file type do you need?

To ensure the crispest finish, we prefer Vector files—specifically EPS, AI or PDF. These allow us to scale your logo to any size without it becoming blurry.

Don't have a Vector?We can also work with high-quality PNG or JPG files.

What is the smallest text you can embroider?

To keep your branding legible, we recommend adjusting the size or removing any text under 6mm in height. Anything smaller than this becomes hard to read and will not give you the crisp finish you desire. If we notice any small text under 6mm in height our team will contact you to discuss further.

Can you match my exact brand colours?

• For Print: We use CMYK processes and aim to get as close as possible to your brand colorus. If you have specific Pantone references, please let us know so we can match them as accurately as the printing process allows.

• For Embroidery: We use high-quality threads from a set colour range. We will select the closest possible thread match to your brand colours.

We are also more than happy to follow any set brand guidelines you require. Feel free to get in touch with our team who will be more than happy to discuss these further with you.

Can I change the colours of my logo to suit different coloured garments?

Our top priority is to make sure your logo stands out! That's why we are proud to offer multiple colourways free of charge. If you have a colourway in mind please let our team know we'd be more than happy to discuss this further with you.

Do you offer an express service?

Unfortunately, we do not offer an express service, our turnaround times apply to all orders big or small. Everyone is put into a queue and treated fairly from payment to dispatch

What are your turnaround times?

At All Branded Workwear, we're committed to getting your customised garments to you seamlessly. We deliver parcels via Royal Mail & DPD, once dispatched you can expect your order to arrive in 1-2 working days.

New Customers:If you're joining the All Branded Workwear family or require a new logo to be set up, this initial process takes a little longer. In these cases, please allow 10-14 working days (Monday to Friday) from payment to dispatch/completion.

Previous Customers: For our returning customers who are all set with their logos, you can typically expect your order to be completed within 7-10 working days (Monday to Friday) from payment to dispatch/completion.

Just a friendly reminder that our working week runs from Monday to Friday, and our team takes a break on bank holidays.

How much is delivery?

Delivery is free on orders over £100.00. A small charge is added to orders under this.
Please note: we only offer delivery to mainland UK at this time.

Can I collect my order?

Yes absolutely! You can collect your order from our showroom. The address is: All Branded Workwear, 4b Rother Court, Parkgate, Rotherham, South Yorkshire, S62 6DR.

Do I get to see my logo before branding starts?

Yes of course! We provide a full digital sample pack sent straight from our Artwork Department via email.  In the sample pack you will recieve actual photos of your printed and stitched logos before branding begins. See all our sample process details here

Please Note:Branding will not proceed until the logo has been fully approved by yourself

What is method is best for my logo?

When to choose Printing:This is the best option for complex logos with fine details, small text, or colour gradients. It is also ideal for lightweight fabrics (low GSM) like thin T-shirts, as it sits flat on the surface without pulling the material.

When to choose Embroidery:We recommend this for "clean" logos with solid colours and bold lines. We generally avoid embroidery on very thin fabrics, as the high stitch density can be too heavy, causing the logo to sag or even develop small holes over time.

Still unsure? Contact our team here and we would be more than happy to help!

What is digitising?

Digitising is the process of converting your digital artwork (like a JPEG or PNG) into a stitch file that an embroidery machine can understand.

What is vectoring?

Vectoring is the process of converting your artwork into a file where we can adjust the size of your logo without losing the quality of your design. Through vectoring we can programme exactly where we want our printer to print and cut your logo.

What works best with a gradient effect?

For logos including gradient effect we would usually recomend you choose print for your branding method. Embroidery uses solid threads so it is very difficult to blend colours smoothly with a needle. Printing allows us to replicate every subtle shade and transition perfectly.

Does embroidery last longer than print?

Generally embroidery is more hard-wearing than print, however this is down to the aftercare of your garments. Find our garment after care tips on our garment information tab above.

Do you do branding in house?

Yes we do! By managing the branding in-house, we maintain total control over the quality and timeline of your order. It means we can spot-check every garment & make real-time adjustments to your designs.

How do I know what size I need?

Workwear sizing can vary significantly between brands. To ensure the perfect fit, we provide a size guide on every product page with specific measurements.

Top Tip: Don't just guess based on your high-street size. Measure a garment you already own and love the fit of, then compare it to our charts. If you are between sizes, we usually recommend sizing up for workwear to allow for ease of movement.

Can I change my garments once my order is placed?

If you need to change a size, colour, or garment style, please contact us immediately.

• Before Approval:We can usually update your order as long as the garments haven't been ordered from our suppliers.

• After Approval: Once you have approved your digital proof and the branding process has begun, we are unfortunately unable to change the garments as they are already being customised specifically for you.

What if my item is out of stock?

We work with live inventory from our suppliers, but occasionally items move fast. If an item you’ve ordered is out of stock we will contact you to advise of delivery, suggest an alternative or put the item on backorder until it is available. 

How do I look after my branded workwear?

Printed items should only be washed at a maximum temperature of 30°C and washed inside out. Printed garments should not be tumble dried. The printed area of the garment should not be ironed.

Embroidered items can be washed up to 60°C assuming of course that the garment label says that the garment can be washed at this temperature. Items can be tumble dried on a low heat, however it is not recommended as when embroidery is tumble dried too often it can degrade the thread.

Can I try items on before I buy them?

• Plain Samples:You can purchase blank garments to check the sizing and quality through our website. If you then go ahead with a bulk branded order you can return them to be branded as part of your order. See our returns policy here.

• Showroom Visit: You are welcome to visit our showroom at Parkgate, Rotherham to see the garments in person and check the fit.

Do you do any bundle deals on workwear?

Absolutley! We have carefully curated several bundle deals for eveyones liking. You can find  our current deals on our Bundle Page.

Can you create me a custom bundle?

We know that a "one size fits all" approach doesn't work for every trade. If our standard bundles don't quite fit your needs we can build a Bespoke Quote for you. Simply contact us here to discuss your options